INDOOR COVERAGE IN HOTEL COMPLEXES
The Brazilian hospitality sector operates at a significant scale. According to joint studies by Jones Lang LaSalle Hotels, the Fórum de Operadores Hoteleiros do Brasil, and Resorts Brasil, the country has more than 10,000 hotels, flats, and resorts, which together total more than 565,000 rooms. It is an ecosystem of high technical complexity and elevated traffic demand, in which experience and convenience are decisive.
In this scenario, stable, high-speed mobile connectivity has ceased to be a luxury and has become a basic guest expectation — and, therefore, a competitive advantage for players in the segment. It directly impacts customer satisfaction, operational efficiency, and hotels’ very capacity for innovation. The pressure to modernize is real: the Hotel Room Innsights 2025 survey, conducted globally by Hoteis.com, indicates that 56% of hotels feel the need to update their technologies, investing in connectivity, automation, and artificial intelligence to enhance guest comfort and experience.
The benefits of good mobile coverage run through the entire hotel operation. For the guest, it means making calls, browsing, exchanging messages, posting on social media, and using streaming and music apps without interruptions — and without the constant need to authenticate on Wi-Fi networks.
Connectivity is also key to the success of events, ensuring coverage and capacity for large concentrations of people. Hotels with event spaces reduce lines and frustration with congested internal networks, avoid disconnections, and lower the need for investment in their own Wi-Fi networks and IT support. For organizers and attendees, the cellular signal works right away for access to event apps, check-in, payments, live voting, and streaming. For the hotel, the internal mobile network sustains critical operations — POS, mobile check-in, staff — and strengthens security and communication in emergencies, resulting in smoother events, greater satisfaction, and incremental revenue.
On the operational side, developments benefit from reliable digital solutions that favor automation and internal management. More than that: as technology advances in the sector, quality coverage ensures innovation, meeting the demand of 5G and IoT for mobility tools, streaming, and advanced digital services.
Hotel developments impose structural challenges that are characteristic of mobile signal propagation: large convention areas, spacious halls, extensive corridors, and compartmentalized accommodations. These particularities tend to attenuate or completely block the signal from external antennas, requiring a dedicated, tailor-made system.
To overcome these barriers with the stability and capacity that high standards demand, the leading hotel chains have opted for a neutral indoor infrastructure — one that serves all carriers simultaneously. This was the path chosen by one of the most renowned global hospitality chains in Brazil: Hilton.
One of the most renowned global hospitality chains chose QMC Telecom to ensure high-performance connectivity at two of its main properties in Brazil: the Hilton Copacabana and the Hilton Barra da Tijuca. The goal was to offer stable, high-capacity mobile coverage, compatible with the chain’s high standards, in all areas — guest rooms, convention centers, event areas, restaurants, and leisure spaces.
Located at one of the most iconic addresses in the world, the Hilton Copacabana offers more than 500 rooms with sea views, a rooftop pool, and event spaces with capacity for hundreds of guests. The Hilton Barra da Tijuca, situated in Rio’s Olympic region, is recognized for its contemporary architecture, versatile corporate environments, and premium services geared toward both leisure and corporate use.
QMC deployed DAS (Distributed Antenna System) systems, a neutral infrastructure that allows simultaneous use by all mobile carriers, delivering a continuous, reliable connectivity experience for guests and staff. With QMC’s infrastructure, both properties now have high-performance coverage, with the support needed for high-density applications.
The benefits delivered to the Hilton hotels include:
With QMC’s solutions, the Hilton hotels now have full, stable coverage in all areas, over a neutral infrastructure that serves all mobile carriers simultaneously. The guest gained continuous, high-speed connectivity; internal teams and hotel management systems gained operational efficiency; and the property now has a solid foundation for offering digital services. The result is brand appreciation and a premium experience, aligned with the chain’s global standard.
Inside QMC’s solutions
DAS (Distributed Antenna System) ensures high-quality mobile signal in indoor environments, overcoming the structural challenges typical of hospitality. With small antennas strategically distributed throughout the property, coverage becomes uniform, continuous, and high-capacity, ensuring ideal performance in every environment of the hotel.
DAS coverage is not limited to indoor environments: the same antennas can be extended to the property’s outdoor areas — such as gardens, pools, terraces, and open-air event spaces — expanding the network’s reach beyond the hotel’s walls. In this way, the solution ensures continuous, high-capacity connectivity throughout the complex, with a discreet installation that preserves the aesthetics of the spaces.
For carriers, a high-traffic hotel development is, at the same time, a source of intense demand and an environment that is difficult to cover with the external network. QMC’s neutral host model turns this challenge into an advantage for all carriers simultaneously:
By concentrating these advantages in a single, neutral infrastructure, QMC positions itself as the partner that enables carriers to deliver quality where subscribers demand it most — without multiplying investment or operational complexity.
Present in five countries, QMC is a multinational leader in indoor coverage solutions in Latin America, with more than 250 DAS systems installed and monitored 24/7 for rapid identification and resolution of faults. A specialist in neutral telecommunications infrastructure, the company is responsible for the mobile coverage of properties belonging to the region’s leading hotel chains, with systems installed in hotels such as Mercure, Four Seasons, Hyatt, Fasano, and Vila Galé, among others. QMC was the first neutral host to implement an indoor 5G network in Brazil and delivers indoor connectivity projects for the most renowned shopping malls, hospitals, hotel complexes, airports, and tourism developments in the country.
