The digital revolution has brought technology into every aspect of our lives. Big Data, Internet of Things (IoT), Artificial Intelligence, Machine Learning, Cloud Computing, Virtual Reality, Augmented Reality...technologies once considered science fiction have now become reality. However, none of these innovations work without connectivity.
But when it comes to providing a desired connectivity experience, indoor environments pose unique challenges. Walls block antenna signals. High user density slows data flows. Picture this: you are getting lunch at the food court of a mall near your workplace, and while you’re standing in line, you can’t text your significant other because there isn’t enough signal. In these circumstances, a normal macro coverage solution cannot handle the additional demand for data.
As a result, buildings need complementary indoor systems so that users can remain connected. The key is to invest in a solution that meets the needs of today and anticipates the use cases of tomorrow.
To address this problem, telecom engineers have developed an internal and dedicated signal distribution system that connects back to a wireless carrier’s network. If you’re thinking about Wi-Fi, think again. This cellular infrastructure is called a Distributed Antenna System (DAS).
All of the above examples are real, and they are likely happening right now all over the world. Now, imagine two scenarios: one in which everyone can easily connect to the mobile data network and get a great signal and the other in which there is no strong signal, limiting all connectivity. In this second scenario, a customer or potential customer will not only have a negative experience, but sales may be lost, impacting your business.
It’s essential to understand each user deeply to build a close relationship with them, from the day they make their first purchase decision until they become a regular customer (and beyond). No moment of interaction can be overlooked. If you guarantee through seamless connectivity that the interactions these users have with your business will be pleasant and effortless, you will earn their loyalty. If not, you may risk giving your greatest asset to the competition.
Wi-Fi may be the first thing that comes to mind when it comes to wireless internet. It’s cheap, unregulated and fast to set up. However, Wi-Fi has its weaknesses.
First is network congestion. With hundreds of people and employees connected to a single network at the same time, this can lead to overload, slow speeds and unreliable connections. Since there is no regulation of the network, multiple Wi-Fi networks in close quarters can easily interfere with one another, further worsening the quality of the signal. Then there’s the issue of security: Wi-Fi security is notoriously vulnerable to threats, even with pesky password requirements. Wi-Fi also has no quality of service guarantees.
Since almost everyone today has a paid data plan, why not forego these strains by making better use of your mobile network? LTE has virtually zero network downtime, features robust service-level requirements, avoids any dropped calls, and is designed to accommodate seamless data sessions. LTE security is also the gold standard for encryption and user authorization, since it is based in unique SIM card identities, which means that your data stays safe no matter where you are connected.
Moreover, if there’s ever a problem with the WiFi network, the ensuing access problems could create real chaos. A good mobile network serves as an ideal backup should this occur.
The best user experience is when there are no breaks in connectivity. That is what a DAS guarantees.
DAS is a telecom infrastructure solution that connects the networks of the mobile operators to users in a building. Through a system of small antennas installed throughout the property, the solution emits a quality signal that all users can enjoy.
DAS is not a system that “repeats,” “enhances” or “boosts” signals captured externally. Quite the opposite! A true DAS is a standalone system that offers a dedicated service. It is dimensioned to guarantee the best mobile connectivity experience for the site by accounting for characteristics unique to each enterprise, such as the architectural characteristics, flow of people and user profiles.
These units are responsible for both the signal generation produced by operators and also the signal reception by mobile devices. Signal sources manage signal generation and reception by interfacing with each carrier’s network core through which users connect to their desired applications and websites. This signal source is the same from both voice calls and data sessions.
In a dedicated coverage system, the signal produced from the carrier’s “head-end” needs to be applied homogeneously throughout the area that requires the coverage improvement. For example, in a mall, the signal level coming from the source must be consistent at all points in the mall so that the signal can be combined across various technologies and frequencies and multiple operators. As such, there is only one single transmission path, and from this one path the system spreads signals throughout the venue.
This signal, which has been combined across a single distribution route, requires an irradiation point called an antenna. In cases of dedicated coverage, this antenna, which in reality is a set of micro mobile phone antennas, needs to fit in aesthetically with the surrounding environment
Neutral hosts’ specialty in telecommunications infrastructure has given them deep experience and subject matter expertise:
The best neutral hosts are experts when it comes to telecommunications infrastructure. Neutral hosts in the past only offered this expertise to the wireless carriers due to market demands, but now that expertise is available other types of companies that require connectivity, since they have become a crucial piece of the end user’s connectivity experience.
In addition to offering the highest quality of telecom infrastructure engineering for your business, neutral hosts are also looking toward the future. 5G is already close to becoming a reality, so it presents a challenge that neutral hosts are as prepared as anyone to meet.
QMC has emerged in this environment as an American multinational wireless infrastructure company with an asset base of 2,500+ projects installed and under development.
We have demonstrated our expertise through turn-key solutions for various segments of the market. Unlike other neutral host providers, which are typically speculative in nature, we empower the enterprise to take control of their own destiny with guaranteed 5G-ready mobile connectivity after the system is installed.
How do we guarantee this connectivity, where so many others have failed? Part of the reason lies in our flexible financial model. We don’t require upfront capital from the enterprise. With QMC, enterprises can pay for the system and its long-term operational costs with a monthly fixed fee.
Another reason why we empower venues with connectivity is how we work with the rest of the wireless ecosystem. We align all designs with our carrier partners in advance, ensuring that our deployments meet their quality standards. Our full suite of capabilities allows us to plug in to projects that have already begun but are perhaps missing certain elements, such as system design, contract management, sparing programs, or long-term capital. We add value while also ensuring that our partners win. That is what “fostering growth” means to us.
Our approach enables connectivity for a wide variety of venues that typically haven't benefited from such a solution before. We help them turn pain points into strengths. In a time of surging data demand, we give venues a chance to improve their user experience and their competitiveness.
The first step of any indoor system project at QMC is the solution design. Our team of highly qualified professionals uses top-of-the-line software tools to design a customized solution for your enterprise. Our team is flexible enough to meet your needs while still meeting the carriers’ uncompromising signal quality standards for coverage, quality, and interference. Because we design in-house, we don’t rely on any one vendor—that guarantees that you’ll get the best solution for your venue.
At 919 feet in height, Torre Koi is one of the tallest buildings in Latin America. The building is a mixed-use skyscraper with 64 floors situated in San Pedro Garza García in Monterrey, Mexico. Given its status as a symbol of the city of Monterrey, Torre Koi’s management knew from the beginning that they needed to supply high-quality services to tenants, and that included cellular coverage to all of the building complex.
Viva Barranquilla is a prominent shopping mall situated in Barranquilla, Colombia. It’s part of the largest network of shopping malls in the country, Viva Malls (of Grupo Éxito), which draws from more than 110 years in retail and 20 years of expertise in real estate. Viva Barranquilla has several high-quality stores and receives a large volume of tourists, who seek an outstanding shopping experience—and that is directly related to cellular connectivity.
São Paulo Expo is located on the Rodavia dos Imigrantes, in the neighborhood of Jabaquara in the southern region of the capital city. After its inauguration in 2016 and increasingly high frequency of events (up to 120 in 2019), the existing telephony infrastructure in the building could no longer support the large volumes of people. As with the supply of electricity and water, São Paulo Expo needed cellular coverage to function perfectly throughout its pavilion.
The Vila Galé Group is the second largest hotel group in Portugal and ranks among the top 200 hotel groups in the world. One of its ventures, Vila Galé Cumbuco Hotel, is an all-inclusive resort on Praia do Cumbuco located 3km away from the nearest village. The resort was built far away from the state capital, Fortaleza, and seeks to bring development to the region - and that includes cellular infrastructure. In order to bring their guests the best possible experience, Vila has come together with QMC to create the best possible connectivity solution for the resort.
“QMC was the best choice to implement the DAS system to solve the communication issues that we had in our mall. Professionally done, without interference or unforeseen events, our clients now have a better connectivity experience."
Real Estate Asset Manager, Grupo Éxito
“We must always work to improve the quality of the guest experience. We do not want mobile signal to be the issue that makes the customer choose another destination over us. QMC helped us, through capillarity and flexibility, to achieve this goal.”
Infrastructure Director at Vila Galé Group
“The great advantage of having QMC as a partner is the ease of having a person on call to meet the client’s every need, without bureaucracy or infinite layers of customer support, in addition to its great technical know-how.”
General Director at São Paulo Expo